Privacy Policy
Palvin Organics (“we,” “us”) runs a milk delivery service and this app, used by our subscribed customers and our delivery partners. This page explains, in plain terms, what the app collects and why.
Overview
The Palvin Organics app is not open to public sign-up — accounts are created by our team for customers who subscribe to delivery and for our delivery partners. The app has two modes that share one codebase:
- Customer accounts— manage your subscription, order extra milk or products, view and pay your bill, and track today’s delivery.
- Delivery-partner accounts — view an assigned delivery route, mark stops delivered, and share live location with our dispatch team while on shift.
What we collect, and why, differs between the two — this policy calls that out wherever it matters.
Information we collect
Account & delivery details
- Mobile number and password (your password is stored as a one-way hash — we cannot read it)
- Name, role, and delivery address
- Subscription plan, delivery slot, and per-slot quantity
Orders & billing
- Order, skip, and extra-milk request history
- Monthly bill breakdown and payment records
- For UPI payments: the UPI reference details and a screenshot you submit as proof of payment, reviewed manually by our billing staff
What we don’t collect
We do not process card numbers, bank account details, or UPI PINs inside the app, and we do not use a third-party payment-processing SDK. Payments are made directly between you and us (cash, or UPI to our account); the app is only used to record and verify that a payment happened.
Camera & photos
The app requests camera and photo-library access to:
- let a delivery partner photograph cash collected at a stop, as a receipt record; and
- let a customer attach a payment screenshot when paying by UPI.
Photos are uploaded only when you choose to attach one — the app does not access your camera or gallery in the background.
Device & notifications
- A push-notification token, device model, OS version, and app version, so we can deliver order and delivery updates to the right device
Location data
Applies to delivery-partner accounts only
Customer accounts do not collect location data. This section describes background location collected from delivery-partner accounts while on an active delivery shift.
When a delivery partner starts a shift, the app collects precise GPS location — including while the app is backgrounded or the screen is off — and sends it to our dispatch systems. We do this to:
- show dispatch and the customer where the delivery partner is on their route in real time;
- confirm the delivery partner is physically near a stop (within roughly 200 metres) before a delivery can be marked complete, protecting both the customer and the delivery partner from mistaken or fraudulent delivery marks; and
- keep a route history we use to plan more efficient routes.
Background location collection stops as soon as the delivery partner ends their shift. We do not collect background location from customer accounts, and we do not use delivery-partner location for advertising or sell it to third parties.
How we use this information
- Operate deliveries: build routes, dispatch delivery partners, and confirm deliveries
- Billing: calculate your monthly bill and reconcile payments
- Notifications: push and WhatsApp messages about deliveries, bills, and account activity
- Support: respond to issues you report and improve the service
- Security: detect misuse of the app and keep accounts safe
Retention
We keep account, order, and billing data for as long as your account is active, and afterward for as long as needed to meet accounting and tax record-keeping requirements. Delivery-partner location history is kept for route-planning and dispute-resolution purposes and is periodically pruned.
Your choices
Because accounts are set up directly by our team rather than through self-service sign-up, the fastest way to access or correct your data is to contact us directly — see below. To delete your data, see the dedicated section just below.
You can also withdraw location and notification permissions at any time from your device’s app settings; doing so may limit features like live delivery tracking or push notifications.
Delete your data
You can ask Palvin Organicsto delete your account and personal data at any time. Here’s how:
- Email info@palvinorganics.com or call +91 799 02 790 11from your registered mobile number, with the message “Delete my data.”
- Tell us whether it’s a customer or delivery-partner account, and the mobile number it uses, so we can verify it’s you.
- We confirm with you, then delete your data within 30 days.
What gets deleted
- Your name, address, and account credentials
- Order, skip, and extra-milk request history
- Uploaded photos — payment screenshots and cash-collection photos
- Push-notification tokens and device records
- Delivery-partner location history
What we keep, and for how long
Indian tax and accounting law requires us to retain billing and payment records for a minimum period even after a deletion request. We keep only those records, only for as long as the law requires, then delete them. Everything else listed above is deleted in full.
Security
- All traffic between the app and our servers is encrypted (HTTPS)
- Passwords are stored as one-way hashes, never in plain text
- Access to customer and delivery data is limited to authorised Palvin Organics staff based on their role
Children
The app is intended for adult customers and our delivery partners. It is not directed at children, and we do not knowingly collect data from children.
Changes to this policy
If we make material changes to this policy, we’ll update the effective date above and, where appropriate, notify customers and delivery partners in the app.
Contact
Questions about this policy, or requests to access, correct, or delete your data — reach us at:
- Phone
- +91 799 02 790 11
- Address
- Patel Farm, Falla–Beraja,
Jamnagar – 361 011, Gujarat, India